1. Click the yellow SUBMIT SERVICE REQUEST
2. Fill out the required information and get a case number
3. Bring in your computer or drive with the case number anytime during business hours. Data recovery cases can be shipped to us.
4. Pay the diagnosis fee at time of drop off and receive your receipt with the case number.
5. After diagnosis, we call you with the problem along with solutions and a cost of each solution. Once approved by you, we proceed with the work.
6. Once work is complete, we call you and let you know it is ready for pick up.
7. Come with your service receipt to claim your equipment. We will show you the problem has been resolved or data has been recovered.
8. Finally the fun part where you pay the balance and bring your working computer or recovered data back home.
You can submit your computer repair or data recovery request online anytime! We will have your information before you come in so you can be in and out when you drop off your case. Submitting your service request online will avoids miscommunication if you have someone else drop off your case. Filling out online prior to drop off will bring the drop off time down to about about 5 minutes.
If you do not submit your case online, It will take about 15-25 minutes since you will be filling out the same online form at our location.
Get started by clicking the yellow SUBMIT SERVICE REQUEST
Before disconnecting your computer, we recommend you take a picture of where the wires are plugged into. Later you can reference the picture when it's time to reconnect your working computer.
Wires only connect in one direction so if it doesn't fit, rotate the plug and try again. Don't try to force them in. Plug in the power cords last.
If you have any questions, you can always call us.
No appointment is necessary. Simply click the yellow SUBMIT SERVICE REQUEST to get started and bring in your computer or drive with the case number provided anytime during our business hours.
You can drop off your computer anytime during our business hours. Simply click the yellow SUBMIT SERVICE REQUEST and bring in your computer or drive with the case number provided anytime during our business hours.
If your drive is encrypted, we may ask you for a bitlocker code so we can retrieve your data. If this is the case, please follow the steps below to obtain your bitlocker key:
Visit your Microsoft account here and log in with your email address and password.
Most likely the email is the same one you used when you got the computer and the password is the same password you use to sign into your computer when you turn it on. If not, Microsoft offers a password reset option.
You may have to enter a code that was sent to you to verify the account.
Once logged in, you will see one or more 48 digit bitlocker keys in the following format
000000-000000-000000-000000-000000-000000-000000-000000
Simply reply to the automated email that was sent to you when you filled out the online form with the bitlocker key or you can send to us on this contact us page. Please either use the same email you gave to us previously or include your case number so we can match your code to your case.
Yes. We service all brands and models of personal computers including Apple. To get started, click the yellow SUBMIT SERVICE REQUEST.
Yes. We will assemble a custom computer built for you. Simply tell us what parts you want in your computer. If you are not computer savvy, simply tell us what you will be using the computer for and we will build it to fit your needs.
New custom built computers ordered with Windows 10 will show an incompatibility message relating to TPM and Secure Boot. The reason for this is the firmware TPM and Secure Boot have been disabled in the bios to prevent unwanted automatic upgrades to Windows 11. If you wish to do this upgrade, the firmware TPM and Secure Boot will have to be enabled in the BIOS. We can enable these settings for you if you are not familiar with the BIOS. We also offer the Windows 11 upgrade service here.
Each case is different but here is a rough idea for a single (non-RAID) drive.
Level 1: Reformatted, Deleted Files, OS Reloaded, Hard Drive itself works - Starts at $185
Level 2: System Locks Up, Freezing, Will not Boot, Hard Drive has bad sectors - Starts at $385
Level 3: Clicking, Not Detected, Doesn't Spin, Mechanical Failure, Clean Room Service Required - Starts at $1000
Yes. To get started, click the yellow SUBMIT SERVICE REQUEST, fill out the required information and get a case number. Bring the laptop in during our business hours with your case number. We will disassemble the laptop to get the information off the back of the screen so we can order an exact replacement. Replacement screens take about a week give or take to come in.
We charge a diagnosis fee at time of drop off. The diagnosis fee ranges between $50-$165 depending on the type of computer or data recovery you are dropping off. Most cases is $65 or less.
After the diagnosis is complete, we will call you and let you know how much the repair or data recovery will cost before we proceed with the work. Diagnostic fee will be applied to repair cost if fixed.
Click the yellow SUBMIT SERVICE REQUEST to get started.
You can provide your own new storage device in a factory sealed package or a completely blank storage device that is not factory sealed. The storage device must be large enough to store all the recovered data. Storage devices with preexisting data will not be accepted. New storage devices are available here for purchase.
A storage device can be any of the following:
- Mechanical Hard Drive Internal or External*
- Solid State Drive Internal or External
- USB flash drive
- SD/MicroSD card
- A desktop or laptop computer.
*We recommend storing recovered data on traditional mechanical HDDs as these drives have a higher success rate of recovery if the drive fails.
Yes. The diagnostic fee gets applied to the repair only if the computer being serviced is being repaired. If you decide not to fix the computer, the diagnostic fee does not get applied to other products or services.
If you had data recovery done, You will find a folder called Recovery DATA on the external drive or desktop screen.
If you had work done to your computer which required your data to be saved, You will find it either back in the place it was before or you will see a folder on the desktop called DATA.
No. As of January 3rd 2018 (7 years ago), we are located in Chadwick Square which is just north of the intersection of US Highway 9 and Adelphia Road. Just passed the Wawa and Chick-fil-a. The address is found at the bottom of this page.
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Business hours are found at the bottom of our website. Any unscheduled closes such as holidays or severe weather conditions will be listed near the bottom and you will also find a red bar at the top. We keep our site up do date the best we can so you can always stop by and check the site before you come in.
Yes. Please bring the power cord with your laptop. Speed up the drop off process by clicking the yellow SUBMIT SERVICE REQUEST.
Most likely no. If there is a transformer box in line with the power cord similar to a laptop power cord, please bring it with you. Otherwise if it is a straight power cord without a transformer box, you don't need to bring. If you are not sure, please bring it. Speed up the drop off process by clicking the yellow SUBMIT SERVICE REQUEST
Most likely yes. If there is a box in line with the power cord similar to a laptop power cord, Please bring it with you. Otherwise if it is a straight power cord without a transformer box, you don't need to bring. If you are not sure, please bring it. Speed up the drop off process by clicking the yellow SUBMIT SERVICE REQUEST
No we do not purchase or trade in used computer parts. If you no longer want the computer, you can bring it in and we will securely erase all the data on it prior to e-waste recycling.
Recovery time varies depending on our current workload, the condition of the patient drive and whether or not donor drives/parts need to be ordered. The analysis is usually a few days. If a donor drive or part needs to be ordered to complete the recovery, our hands are tied until the part arrives. For those that need the data recovered in a hurry, priority service is available however if the condition of the patient drive is very bad, recovery times can be longer even if you opt for the priority service.
Computer repair time varies depending on our current workload, the complication and/or occurrence of the problem and whether or not parts need to be ordered. The average repair is usually a few days. If any parts need to be ordered to complete the repair, our hands are tied until the parts arrive. Intermittent problem take longer to diagnose. For those that need the computer in a hurry, priority service is available where we would start working on your computer ahead of others who did not opt for the priority service.
Same day service is possible for certain cases such as hardware upgrades and clean operating system installs that do not involve data backup and restore. The quickest way to get the computer back would be to bring it in the morning before 11 and opt for the priority service. Wednesdays and Thursdays are usually the best days to have same day service. More complicated problems such as intermittent problem and repairs that require special order parts will require more than a single day. To get started click the SUBMIT SERVICE REQUEST button and choose the priority service option in the box labeled "How FAST do you need your computer back?"
