My son's external hard drive was not working. It happened on Saturday night. I tried all night to fix it but not unsuccessfully. We were terrified if the data in HD was lost or not retrievable. I searched in Google to find the nearest PC store in our neighborhood in Ocean Township but no store opens on Sunday except for the Best Buy store. I read the reviews in Google. Best Buy did not get a good review. Luckily I found PC Warehouse in Freehold. They opens on Sunday and they got good reviews. We used to have a PC warehouse in Eatontown but it was not in business. I had good experiences with the store before. I took the HD to the store once they open. The store owner and her wife are extremely friendly and helpful. Because my son's school project was in the HD and he needs it for his class the next 2 days, they were very nice to promise to look at the HD to see if they retrieve the data from the HD right away. Yvonne called me a few hours later and let me know the HD is dead but they can retrieve the data for us. The price they quote me was very reasonable and they promise to give me the HD within reasonable time. To me, they are my son's life saver and mine too. They suggested that the data be put in two HD so that one dies the other one will be in tact. I think it was a good suggestion and accepted their offer. When I returned the store to get my new HDs. they were very patiently to explain what happened and advised me how to protect the HD and how to use HD properly. It is beyond the services. They really care about the customers. I am a CPA and have experiences many IT professionals. PC Warehouse at Freehold is one of the best. I strongly recommend to anyone who has the same problem like mine. They really give me a peace of mind that is priceless. Words cannot say enough how much I appreciate their helps. Many thanks cannot be enough so I write this review to recommend the store.
I took my old computer to their store, that of course had a lot of valuable data on it, and it had crashed on me. Not only did PC Warehouse calm me down, but they diagnosed and in one day! (one day!) they called me back to give me the best news ever! They recovered ALL my data, fixed the computer, and all done within 5 days! I will never go anywhere else for computer repairs. Fast, efficient, fair price, wonderful customer service. What more could you ask for?
I've operated a computer services firm for the last 9 1/2 years. PCW is one of my most valued partners. I have sold dozens of their custom PCs over the years and to my knowledge, not one has ever had a major failure. Two units were buzzing which I traced to a faulty fan on a graphics card. They graciously swapped out the graphics cards at no charge to my clients. PCW invested heavily in forensic-level data recovery software and hardware that would cost me thousands of dollars to buy for my practice. Instead, I bring business clients failed RAID arrays and drives to them and they help me recover the data, even on a weekend. They have not failed once to retrieve files, folders, and even entire partitions for me in their entirety. Their fees are very reasonable. My business would suffer greatly if I didn't have them to turn to as my "hidden" partner! James and Yvonne Kuo are lovely people and my good friends. Anyone who uses them is in good hands. I can attest to their technical skills and experience.
Best service ever!! Repaired both video card and iOS software only within a few days! Would most certainly recommend to anyone!
Yvonne and Chris were terrific quickly diagnosing my fatal computer problem, presenting me with all my options in a no-pressure way, and delivering a rapid solution to me at a fair price. Sometimes personal service is so much more valuable than internet bargains!
