By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
Permission is granted to temporarily download one copy of the materials (information or software) on PC Warehouse's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
• modify or copy the materials;
• use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
• attempt to decompile or reverse engineer any software contained on PC Warehouse's web site;
• remove any copyright or other proprietary notations from the materials; or
• transfer the materials to another person or "mirror" the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by PC Warehouse at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
The materials on PC Warehouse's web site are provided "as is". PC Warehouse makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, PC Warehouse does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
In no event shall PC Warehouse or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on PC Warehouse's Internet site, even if PC Warehouse or a PC Warehouse authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
The materials appearing on PC Warehouse's web site could include technical, typographical, or photographic errors. PC Warehouse does not warrant that any of the materials on its web site are accurate, complete, or current. PC Warehouse may make changes to the materials contained on its web site at any time without notice. PC Warehouse does not, however, make any commitment to update the materials.
PC Warehouse has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by PC Warehouse of the site. Use of any such linked web site is at the user's own risk.
PC Warehouse may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
Any claim relating to PC Warehouse's web site shall be governed by the laws of the State of New Jersey without regard to its conflict of law provisions. General Terms and Conditions applicable to Use of a Web Site.
Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.
• Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
• We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
• We will only retain personal information as long as necessary for the fulfillment of those purposes.
• We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
• Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
• We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
• We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
PCW GUARDIAN SERVICES AGREEMENT
One-Year Term - Consumer Service Agreement
This PCW Guardian Services Agreement (“Agreement”) is entered into between PC Warehouse (“Provider,” “PCW,” “we,” “us”) and the undersigned customer (“Customer,” “you”).
By enrolling in PCW Guardian Services, Customer agrees to the terms and conditions below.
1. SERVICE OVERVIEW
PCW Guardian is a proactive, device-based computer maintenance and protection service designed to help keep compatible operating systems and software secure, monitored, and backed up.
PCW Guardian is offered in three service tiers:
• PCW Guardian Basic
• PCW Guardian+
• PCW Guardian Pro
This Agreement applies to all tiers. Features vary by plan as described below.
2. PLAN DEFINITIONS & INCLUDED SERVICES
2.1 Services Included in ALL PCW Guardian Plans
• Automated system performance monitoring
• Operating system and compatible software updates
• Security patch management
• Local image and file backup using a customer-supplied external hard drive
• Automated backup scheduling (default 5:00 PM daily)
• Remote access setup for enrolled devices
• Priority in-store service over non-members
Backup Scheduling Notice:
If the computer is powered off at the scheduled backup time, backups will automatically run the next time the computer is powered on.
2.2 PCW Guardian Basic
Includes all services listed in Section 2.1.
Does NOT include:
• Antivirus software
• Off-site/cloud backups
• Annual dust-removal service
• Free in-store diagnostics
2.3 PCW Guardian+
Includes everything in Guardian Basic, plus:
• SentinelOne Next-Generation Antivirus
• Off-site cloud backup with a base allocation of 1TB per enrolled device
• Additional cloud storage available for purchase in 1TB increments
• One optional annual dust-removal service performed during any in-store visit
2.4 PCW Guardian Pro
Includes everything in Guardian+, plus:
• Off-site image backups preserving:
◦ Operating system
◦ Installed programs
◦ System settings
◦ User data
• Free in-store diagnostics for enrolled devices
• Accelerated recovery options in the event of drive failure
3. DEVICE-BASED ENROLLMENT
• PCW Guardian is sold per device, not per customer.
• Each computer enrolled requires its own Guardian plan.
• Customers with multiple devices must enroll each device separately.
4. CUSTOMER RESPONSIBILITIES
Customer agrees to:
• Provide and maintain a compatible external hard drive for local backups
• Keep the enrolled device powered on periodically to allow maintenance and backups
• Maintain internet connectivity for updates, monitoring, backups, and remote access
• Notify PC Warehouse promptly of alerts or backup issues
• Understand that remote access requires the computer to be powered on and online
5. LIMITATIONS & DISCLAIMERS
5.1 No Hardware Coverage
PCW Guardian does not include:
• Hardware repair or replacement
• Physical or liquid damage repair
• Power surge or electrical damage
• Manufacturer warranty services
Hardware repairs are billed separately.
5.2 Backup Limitations
• Local backups rely on customer-supplied external drives
• PC Warehouse is not responsible for failures caused by defective customer hardware
• Off-site backups are subject to storage limits based on plan tier and add-ons
• No backup system can guarantee protection against all data loss scenarios
Customer remains responsible for verifying critical data.
5.3 Software Compatibility
PCW Guardian supports compatible operating systems and software only.
Unsupported, end-of-life, pirated, or modified software may not be fully supported.
6. SCAMS, SOCIAL ENGINEERING & UNAUTHORIZED ACCESS DISCLAIMER
PC Warehouse and PCW Guardian Services are not responsible for damages, data loss, financial loss, or system compromise resulting from:
• Customer granting access to their computer to third parties
• Phone, email, pop-up, or text-message scams
• Social engineering attacks where Customer is tricked into:
◦ Installing software
◦ Providing passwords, PINs, or verification codes
◦ Allowing remote access
◦ Approving actions under false pretenses
Customer acknowledges that no antivirus, backup, or monitoring service can fully protect against scams where access is voluntarily granted by the user.
PC Warehouse shall not be held liable for losses resulting from:
• Customer actions or approvals
• Customer authorization of third parties
• Impersonation of PC Warehouse, Microsoft, Apple, banks, or other entities
Important Notice:
PC Warehouse will never initiate unsolicited calls requesting remote access, passwords, or payment information. Any such request should be treated as suspicious.
7. SERVICE SOFTWARE, AGENTS & DISABLED SERVICES
PCW Guardian services rely on the continuous operation of essential management, monitoring, security, and backup software components, which may include but are not limited to:
• Remote monitoring and management (RMM) agents (e.g., NinjaRMM)
• Antivirus and endpoint protection services (e.g., SentinelOne)
• Backup, monitoring, and automation services
Customer acknowledges and agrees that disabling, uninstalling, blocking, tampering with, or restricting these services--whether intentionally or unintentionally--will impair or fully disable some or all PCW Guardian services, including but not limited to:
• Antivirus and ransomware protection
• Local image and file backups
• Off-site cloud and image backups
• System performance monitoring
• Automated maintenance and patching
• Remote access functionality
PC Warehouse is not responsible for service failures, data loss, security incidents, or system issues resulting from the disabling or interference of required Guardian software components.
If essential services are found to be disabled, PC Warehouse may suspend Guardian services for the affected device until the issue is resolved. Restoration of services may require additional labor and may be billed separately.
8. SERVICE TERM
• This Agreement is for a one (1) year term beginning on the enrollment date
• Services are billed monthly during the 1-year term
• Pricing is locked for the term unless:
◦ Storage requirements change
◦ Additional services are added
◦ Payment method changes
9. CANCELLATION POLICY
• Customer may cancel service with 30 days written notice
• No refunds are provided for partial billing periods
• Failure to pay may result in suspension or termination of services
10. PAYMENT AUTHORIZATION (RECURRING MONTHLY BILLING)
Customer authorizes PC Warehouse to charge the selected payment method automatically each month for PCW Guardian services.
Payment Method (check one):
☐ ACH (Bank Draft - 3.99% lower than card pricing)
☐ Credit Card
11. ACH AUTHORIZATION
Customer authorizes recurring electronic debits from the account provided during sign up.
12. CREDIT CARD AUTHORIZATION
Customer authorizes recurring charges to the credit card that was supplied during signup
13. AGREEMENT UPDATES & TERMS OF SERVICE
This Agreement is subject to change from time to time to reflect service updates, feature changes, pricing adjustments, or legal requirements.
The most current version of the PCW Guardian Service Agreement and related terms can be found at:
https://pcwfreehold.com/TOS.php#guardian
Continued use of PCW Guardian services constitutes acceptance of the most current terms.
14. ACKNOWLEDGMENT & ACCEPTANCE
Customer acknowledges that:
• PCW Guardian is a maintenance and protection service, not insurance
• No guarantee is made against all data loss or system failure
• PCW Guardian services require approved management, security, and backup software to remain installed and enabled
• Responsible computer use remains the Customer’s responsibility
Purpose
This policy outlines PC Warehouse’s procedures for the temporary storage, secure handling, and permanent destruction of customer data associated with computer repair, data recovery, and equipment disposal services.
Temporary Data Storage During Service
• During certain repair, upgrade, data-related services, or software-related services, PC Warehouse may create a temporary backup of customer data to protect against accidental data loss.
• These backups are created solely for service continuity and quality assurance.
• Temporary backups are retained for up to three (3) calendar days after the customer has picked up their equipment and/or recovered data.
• After this retention period, all temporary backups are securely and permanently deleted unless otherwise agreed to in writing.
Abandoned Equipment & Unclaimed Data
• Equipment and data storage devices left unclaimed after reasonable contact attempts may be deemed abandoned in accordance with applicable local and state laws.
• Abandoned equipment may be recycled, disposed of, or destroyed at PC Warehouse’s discretion.
• Prior to recycling or disposal, all reasonable measures are taken to ensure that customer data is permanently destroyed.
Secure Data Destruction Procedures
Functional Data Storage Devices
For functional data storage devices (including but not limited to hard disk drives, solid-state drives, and flash storage):
• PC Warehouse performs a full overwrite of the storage media with zeroes (0s).
• The overwrite process is verified to confirm all accessible sectors have been successfully written, ensuring data is rendered unrecoverable.
Non-Functional or Damaged Storage Devices
If a storage device is damaged or inoperable to the extent that secure overwriting is not possible:
• The device will be physically destroyed using methods such as, but not limited to:
• Drilling through the drive platters or memory chips
• Other industry-accepted physical destruction techniques
• These methods ensure that data cannot be reconstructed or recovered.
Customer-Requested Equipment Disposal
• Customers may request that PC Warehouse dispose of unwanted computers or storage devices.
• All customer-requested disposals follow the same secure data destruction procedures outlined above prior to recycling or disposal.
Limitations & Customer Responsibility
• PC Warehouse is not responsible for data left on devices beyond the stated retention period.
• Customers are encouraged to:
• Maintain their own backups prior to service
• Retrieve their equipment and data promptly upon service completion
• Once data destruction has been completed, recovery is impossible.
Policy Updates
This policy is subject to change without prior notice. The most current version will always be available on PC Warehouse’s website or upon request.
Disclosure of Non-HIPAA Compliance: Customer Acknowledgment: Scope & Data Handling: Limitation of Liability:
HIPAA Acknowledgment & Assumption of Risk
PC Warehouse is not a HIPAA-compliant service provider and does not act as a Business Associate under HIPAA. We do not enter into Business Associate Agreements (BAAs).
By submitting this form, you acknowledge that your device may contain protected health information (PHI), confirm you are authorized to release such data, and accept all HIPAA-related responsibility.
Services are technical in nature. Temporary backups may be created and retained in accordance with our Data Storage & Secure Destruction Policy.
PC Warehouse is not responsible for HIPAA compliance, penalties, or regulatory obligations arising from your use of a non-HIPAA-compliant service provider.Return to index