it went amazingly well, they were polite, fixed my issues and for an amazing price! Also quick as well!
I've operated a computer services firm for the last 9 1/2 years. PCW is one of my most valued partners. I have sold dozens of their custom PCs over the years and to my knowledge, not one has ever had a major failure. Two units were buzzing which I traced to a faulty fan on a graphics card. They graciously swapped out the graphics cards at no charge to my clients. PCW invested heavily in forensic-level data recovery software and hardware that would cost me thousands of dollars to buy for my practice. Instead, I bring business clients failed RAID arrays and drives to them and they help me recover the data, even on a weekend. They have not failed once to retrieve files, folders, and even entire partitions for me in their entirety. Their fees are very reasonable. My business would suffer greatly if I didn't have them to turn to as my "hidden" partner! James and Yvonne Kuo are lovely people and my good friends. Anyone who uses them is in good hands. I can attest to their technical skills and experience.
I had the great experience to meet James and his family. These people took me for 4 days offering me their friendship and the best professional training in data recovery. Actually how to explain all the issues is completely awesome. These days my progress in my knowledge of data recovery was completely obvious and happy return to Colombia and also with the best equipment and training that can be in the world. I remain highly grateful and highly recommend this great person and the best data recovery coach. For rates and equipment prices are what I can say that I found more economical than find out after a while. Thank you.
Honest, up front as to costs and length of time to repair. No up-sale gimmicks. Upon picking up, staff walked me through exactly what was done and verified it was to my expectations. Highly recommend!
Always are on time with my repairs and always friendly
